Managed IT Services
24/7 NOC, US-based helpdesk, patching, encrypted backup and tested DR — 99.9% uptime SLA, same-hour response.
Get an IT assessment →Est. 2001 · Chicago + New York
The IT behind every
surgery center
that can't go down.
Operating rooms, classrooms, stadiums and airports — ALIS Technology designs, builds and runs managed IT, cybersecurity and AI agents for environments where downtime isn't an option.
Discovery calls scheduled within 48 hours · 773.245.1947 · 312.961.0198
01 / 07Surgery centersNurse call · Wi-Fi 6E · EMR
- Years in business*
- 25
- Clients served
- 150+
- Projects delivered
- 500+
- Client retention
- 98%
- Uptime SLA
- 99.9%
- Security audits
- 89
*Approximate figures based on ALIS Technology internal records. See disclaimer.
Compliance-ready
HITRUSTHIPAASOC 2PCI-DSSFERPACMMCGDPRWCAG 2.2
Environments we run
Wherever uptime matters, we're already there.
Services · 13 integrated lines
End-to-end IT and software engineering — one accountable partner
Network & Cybersecurity
Zero-trust, HITRUST-aligned audits, Wi-Fi 6E, SD-WAN, MFA/SSO, 24/7 SIEM/SOAR across HIPAA, PCI, SOC 2, CMMC.
Request a security audit →Generative AI — Healthcare
Voice & chat agents for scheduling, intake, revenue cycle and clinical helpdesk on Epic and eClinicalWorks.
See healthcare agents →Generative AI — Education
FERPA-aware agents for recruitment, enrollment, student services and retention on Slate, Banner and Canvas.
See education agents →Generative AI — Customer Service
Voice and chat agents integrated with Genesys, Five9, Amazon Connect and NICE CXone — priced on CSAT and AHT.
Deploy an AI agent →Patient Care Solutions
EMR/EHR support (Epic, Cerner, athenahealth), IP nurse call, telehealth, RTLS and clinical workflow automation.
Modernize patient care →Stadium & Sports Venues
High-density Wi-Fi 6E, IPTV, signage, ticketing, POS and fan apps built for sold-out crowds.
Tour a venue deployment →Software Development
Cloud-native apps, legacy modernization and APIs on AWS, Azure and GCP — React, .NET, Java, Python, Flutter.
Scope a build →Inventory Management
RFID and IoT tracking, AI demand forecasting, implant and sterile-instrument tracking, ERP integration.
Optimize inventory →IT Staff Augmentation
Vetted on-shore and near-shore developers, cloud architects, DevOps, security, data and PM talent.
Build a team →Specialty Lens Lab Platform
CRM + Production OS for scleral, ortho-K, RGP, hybrid and custom soft lens labs.
Explore the platform →Audio Video (AV)
Teams/Zoom Rooms, signage, video walls, Crestron/Q-SYS control, lecture capture and OR AV integration.
Scope an AV project →VoIP Telephony
Cloud PBX, SIP trunking, UCaaS/CCaaS and E911 compliance with Kari's Law and RAY BAUM'S Act.
Plan a VoIP migration →Generative AI · Operated 24x7
AI agents on top of the systems you already run — live in 30–60 days
Build is slow. SaaS is shallow. ALIS designs, deploys and operates pre-built agents in your own cloud tenant — with the same change control we use on firewall rules.
Scale patient access. Relieve clinical burnout.
A patient who calls at 5:45 PM probably hangs up. You pay twice — in lost visits and in clinician time spent on follow-up.
30%
of inbound calls unanswered after hours
$200B
lost yearly to no-shows and missed access
63%
of clinicians cite admin burden for burnout
Industry figures from published third-party sources; not ALIS results. See disclaimer.
Behind the scenes · 4 systems in 2.3 seconds
- 01Doctor finder — matched cardiology, in-network
- 02EHR availability — queried Epic, returned 2 slots
- 03Eligibility — verified BCBS PPO
- 04Booking — wrote appointment, sent SMS prep
Zero phone tag, zero front-desk minutes, zero missed visit.
11:47 PM · inbound call
● ALIS Care AI live
I need to see a cardiologist. My doctor referred me.
Hi Diana — Dr. Patel has openings tomorrow at 10 AM or Thursday at 2 PM. Which do you prefer?
Thursday at 2 PM works.
Booked. Insurance verified, prep instructions texted. See you Thursday.
Doctor finder
Epic
Eligibility
Booking · 2.3s
Five agents for the front desk and back office
Patient Access
Voice & SMS scheduling and confirmation. Fewer no-shows.
Twilio · EpicTriage & Intake
Symptoms, insurance and consent captured before the visit.
EHR · DocuSignPre / Post-Op
Walks surgical patients through prep; flags risk for a nurse.
SMS · EHRRevenue Cycle
Verifies eligibility, explains balances, takes secure payments.
Stripe · ElavonClinical Helpdesk
Tier-1 IT for clinicians on shift — resolved in seconds.
ServiceNow · EntraRecruit. Enroll. Retain.
The student who fills out an inquiry at 11 PM on a Sunday is your most valuable lead this week. Twelve hours later, they're gone — to a school that answered first.
−15%
projected drop in 18-year-olds by 2029
12 hr
median time to first inquiry response
22%
summer melt among admitted students
Industry figures from published third-party sources; not ALIS results. See disclaimer.
Behind the scenes · 4 systems in 1.8 seconds
- 01Slate CRM — confirmed admit status, CS major
- 02Banner SIS — pulled remaining enrollment steps
- 03Payments — sent tokenized deposit link
- 04Housing + email — opened housing form, reserved orientation seat
Zero wait until Monday, zero admissions-office minutes, zero summer melt.
Sun 11:14 PM · student chat
● ALIS Learn AI live
I got my acceptance letter. What do I need to do to enroll in CS?
Congrats, Marcus! 3 steps left: deposit, housing, and Orientation (Aug 19–20). Want the deposit link now?
Yes, send it.
Sent. Deposit secured, housing form opened, orientation seat reserved. See you in August.
Slate CRMBanner SISPaymentsEnrollment · 1.8s
Five agents that meet students at every step
Recruitment
Engages inquiries instantly; books tours and advisor calls.
Slate · web · SMSEnrollment
Concierge through deposit, housing, orientation, registration.
Slate · BannerStudent Services
24x7 answers on aid, holds, transcripts and accounts.
SIS · ServiceNowFaculty & Staff IT
Tier-1 helpdesk for professors and administrators.
Entra · Okta · ITSMRetention
Flags at-risk students from LMS signals; routes to a human.
Canvas · advisingThe ALIS Conductor
Your tenant. Your model. Your data. ALIS runs the control plane — not the data plane.
ChannelsVoice · SMS · Web · Email · Portal · Teams
AgentsPre-built, industry-specific, configurable in days
ConductorRouting · handoff · human escalation · audit · evals
IntegrationsEpic · eCW · Slate · Banner · Canvas · ServiceNow · Twilio
GovernanceHIPAA BAA · FERPA · SOC 2 · 24x7 NOC
AI that's built for you, connected to your systems, and run for you
You don't need another vendor. You need an operator.
| Build | SaaS bot | ALIS | |
|---|---|---|---|
| First agent | 6–12 mo | Demo only | 30 days |
| EHR / SIS | Brittle | Webhooks | Native |
| 24x7 ops | Hire it | Business hrs | Our NOC |
| Data tenancy | You design | Theirs | Yours |
| Accountability | Your team | 3 vendors | One number |
Ambulatory Surgery Centers
ASC IT — designed before ground breaks, operated 24/7 after go-live
Cabling, Wi-Fi 6E, nurse call, EMR, OR integration, AV, VoIP with E911 and HIPAA security — one accountable partner coordinated with your architect, GC and equipment planner. Sized for AAAHC, AAAASF, Joint Commission and Medicare certification.
Bring floor plans — or a napkin sketch.
Three-phase lifecycle
- PHASE 01 · 8–16 WEEKS
Design
Cat 6A / OM4 cabling drawings, Wi-Fi 6E heat-maps, IDF/MDF elevations, EMR and OR integration plans, HIPAA risk analysis, line-item budget.
- PHASE 02 · 6–12 MONTHS
Construction & implementation
Rough-in with the GC, network commissioning, HL7/FHIR validation, OR build, staff training, on-site go-live and 30-day stabilization.
- PHASE 03 · ONGOING
24/7 managed IT
NOC monitoring, same-hour clinical helpdesk, patching around the surgical calendar, tested DR, quarterly HIPAA reviews, one escalation path.
Nine integrated capability areas
01 · Patient check-in & intake+
- Self-service kiosks with privacy screens
- Mobile pre-registration 3–7 days pre-procedure
- Tablet consent and e-signatures
- QR arrival, ID and insurance capture
02 · Wi-Fi 6E & network+
- Seamless roaming across OR, PACU, pre-op
- Segmented VLANs for EMR, devices, IoT, guest
- Cat 6A + OM4 fiber backbone, PoE+
- Redundant ISP with SD-WAN failover
03 · Paging & nurse call+
- Rauland Responder, Hill-Rom Voalte, Ascom
- Secure paging: Ascom Myco, Vocera, Spok
- OR-to-PACU alerts with escalation
- Code-blue paths with audit logging
04 · EMR & clinical IT+
- Epic, Cerner, athenahealth, eCW, NextGen
- Provation, HST Pathways, SurgicalNotes, SIS
- HL7 v2.x, FHIR R4, DICOM
- RFID sterile processing and implant tracking
05 · Operating room integration+
- Stryker iSuite, Olympus EndoAlpha, KARL STORZ OR1, Getinge Tegris
- Booms, LED lighting with 4K cameras
- 4K video routing, intra-op recording, PACS
- Robotic surgery readiness (da Vinci, Mako)
06 · Security & HIPAA+
- HITRUST-aligned controls, signed BAA
- AES-256 at rest, TLS 1.3 in transit
- MFA + SSO (Okta, Entra ID)
- 24/7 SIEM/SOAR, quarterly risk reviews
07 · Managed IT for ASCs+
- 99.9% uptime SLA, ASC-aware escalation
- Same-hour helpdesk in surgical hours
- Vendor coordination across every system
- Quarterly business reviews
08 · Audio video (AV)+
- OR AV with 4K routing and recording
- De-identified family waiting displays
- Teams / Zoom Rooms for case reviews
- Crestron, AMX, Extron, Q-SYS control
09 · VoIP & E911+
- RingCentral, 8x8, Teams Phone, Zoom Phone
- SIP trunking with carrier failover
- Kari's Law + RAY BAUM'S Act compliance
- IVR with surgical-hour routing
Configured for every specialty
- Gastroenterology
- Orthopedics
- Ophthalmology
- ENT
- Pain management
- Plastic surgery
- Urology
- Cardiology
- Gynecology
- Podiatry
- Spine
- Dental / oral surgery
Representative outcomes from selected ALIS ASC engagements. Individual results vary and are not guaranteed. See disclaimer.
2026 ASC IT infographic
One patient. Six stops. Every system connected.
How a modern ambulatory surgery center runs on integrated IT, from pre-registration to the 48-hour follow-up call, and the infrastructure that runs underneath every step.
The patient journey
-
01T–7 days
Pre-arrival
Patient pre-registers on mobile; AI confirms insurance and sends prep instructions.
Mobile pre-regEligibilityALIS Care AI -
02Day of · 6:30 AM
Registration
QR arrival, ID + insurance capture, privacy-screen kiosk, family tracking board.
KioskQR check-inFamily display -
036:50 AM
Pre-op
Tablet consent, vitals to the EMR, staff and equipment located in real time.
e-ConsentEpic / HSTRTLS -
047:30 AM
Operating room
Integrated OR with 4K video routing, intra-op recording and PACS.
OR integration4K AVPACS -
058:45 AM
PACU · post-op
Nurse call and secure paging close the OR-to-PACU loop with escalation.
Nurse callVocera / AscomAlerts -
06Same day + 48 h
Discharge & follow-up
e-Discharge, AI follow-up call, billing and outcomes captured automatically.
e-DischargeAI follow-upBilling
Running underneath every stop
From floor plan to go-live
Design
8–16 wk
Build & implement
6–12 mo
Operate 24/7
ongoing →
Coordinated with your architect, GC and equipment planner. Sized for AAAHC, AAAASF, Joint Commission and Medicare certification.
Planning a new ASC or renovating ORs in 2026?
Bring floor plans — or a napkin sketch. We'll map your journey and systems in one call.
Case studies
Measured outcomes across healthcare, education, manufacturing and pharma R&D
Outpatient surgery center
Aging IT slowed patient flow and exposed PHI. ALIS delivered cabling, AV, Wi-Fi, servers, door access, encrypted email, helpdesk and HIPAA security.
−30%
patient wait times
0
data breaches
Mid-sized university
Smart classrooms, campus Wi-Fi, SIS and Salesforce Admissions, helpdesk and security operations.
+15%
enrollment, year one
−40%
admissions admin work
JK Tyre HASETRI
Manual testing took three weeks per iteration. ALIS built automated testing with real-time data, predictive analytics and auto-reporting.
−75%
testing time
2x
faster time-to-market
Copernicus Clinical Trials
Trials across 500+ global sites on outdated systems. ALIS unified feasibility, investigator onboarding and real-time monitoring.
−40%
trial setup time
$5M
annual savings
Visionary Optics
Scans scattered across USB sticks and email. ALIS unified sMap3D ingest, consultant queue, design and lathe.
35%
faster fit-to-ship
−40%
remakes
Across selected engagements · 24 months*
$50M+
financial impact
99.9%
uptime SLA
98%
client retention rate
40%
dev velocity
*Results vary and are not guaranteed. See disclaimer.
Trusted by hospitals, surgery centers, imaging centers and practices
From Chicago and the Midwest to Alaska, Nevada, California, Florida and New Jersey.
- Surgery Center of AnchorageASC · Alaska
- Robert Wood Johnson Endo SurgicalASC · New Jersey
- Surgery Center at RWJ InstituteASC · New Jersey
- Surgery Center of RenoASC · Nevada
- Surgery Center of LodiASC · California
- Lodi Endoscopy CenterEndoscopy ASC · California
- Enhanced MRI KenoshaImaging · Wisconsin
- Enhanced MRI ElginImaging · Illinois
- Innovative Healthcare PhysiciansSpecialty practice
- Pal Dental ClinicDental practice
- Sports and Ortho Physical TherapyPT practice
How to start
Three ways in. The first one is free.
01 · Free · No commitment
Discovery call
Free discovery call (30–60 minutes). Leave with an architecture and risk review and a roadmap outline.
Schedule a discovery call02 · Most chosen · Fixed price
Proof of value
A 2–4 week pilot on your data, in your environment, with measurable success criteria agreed up front.
Scope a pilot03 · Annual · Shared outcomes
Full partnership
Dedicated team, managed IT and AI services, quarterly business reviews and success-based pricing options.
Plan a partnershipWhat the first 90 days look like
- Days 0–14Discover
Workflow map, integration audit, data and policy review.
- Days 15–45Build
First deliverable in a dev tenant; integrations, guardrails, evals.
- Days 46–75Pilot
Soft launch on one line of business with daily NOC reports.
- Days 76–90Scale
Production cutover and ROI report to your executive sponsor.
Flagship platform
CRM + Production OS for specialty contact lens labs
One data model replaces six disconnected tools for labs producing sclerals, ortho-K, RGP, hybrid and custom soft lenses.
Visionary Optics · featured result
35%
faster fit-to-ship
−40%
scan-related remakes
100%
scan retention
+15
doctor NPS
- Doctor & ECP CRMEvery fit, scan and conversation on one ECP record.
- Patient scan repositorysMap3D, Eaglet ESP, OCT — versioned per case.
- Consultation & triageStructured queue with design recommendations.
- Lathe floor & productionFreeform, curve-system and impression — one floor.
- QA & remake loopClosed-loop reason capture feeds the next fit.
- Billing & insurancePer-fit, warranty, insurance and ECP statements.
About ALIS Technology
25 years of disciplined delivery
Founded in 2001 and headquartered in downtown Chicago with an office in Manhattan, ALIS Technology blends deep engineering with industry knowledge — from HITRUST-aligned security and clinical workflow design to generative AI architecture and cloud platform engineering.
89 security and compliance audits completed. 5,000+ end-users supported. 98% of clients stay.
ALIS vs. generic IT vendors vs. in-house
| Capability | ALIS | Generic MSP | In-house |
|---|---|---|---|
| HITRUST-aligned security | 89 audits | Limited | High cost |
| Generative AI engineering | In-house team | Rare | Hard to staff |
| IT + security bundled | One contract | Often separate | Multi-team |
| Time to first value | ~90 days | 6–12 months | 12–24 months |
| Client retention | 98% | ~80% | n/a |
| Uptime SLA | 99.9% | Varies | Hard to guarantee |
At a glance
ALIS Technology in 60 seconds
ALIS Technology is a Chicago-based IT and digital transformation firm founded in 2001. We deliver managed IT, cybersecurity, generative AI agents, custom software and specialty industry platforms — for organizations that can't afford downtime or a compliance gap.
Get a technical answer from an Engineer →FAQ
Direct answers for IT, clinical and procurement leaders
What does ALIS Technology do?+
ALIS Technology is a Chicago-based IT and digital transformation firm founded in 2001. We deliver managed IT, cybersecurity, generative AI agents, custom software, ASC IT and a specialty contact lens lab platform for healthcare, education, sports venues and enterprise.
What is ALIS Care AI?+
HIPAA-aligned voice and chat AI agents for patient access, intake, pre/post-op, revenue cycle and clinical helpdesk — built on Epic and eClinicalWorks, run in your cloud tenant, operated 24x7 by ALIS. First agent live in about 30 days.
What is ALIS Learn AI?+
FERPA-aware AI agents for recruitment, enrollment, student services, faculty IT and retention on top of Slate, Banner, Workday Student and Canvas. Live in 30–60 days for higher education and K-12.
Do you design IT for new ambulatory surgery centers?+
Yes. Design takes 8–16 weeks before ground breaks; implementation runs 6–12 months alongside the GC; then 30 days of on-site stabilization and 24/7 managed IT. Retrofitting AV and VoIP after construction costs roughly 3–5x more.
Is ALIS Technology HITRUST certified?+
We deliver HITRUST-aligned security services and have completed 89 security and compliance audits across HITRUST, HIPAA, PCI-DSS, SOC 2, FERPA and CMMC.
How much do your services cost?+
The discovery call is free. A proof of value is a fixed-price 2–4 week pilot. Partnerships and managed AI are subscriptions with success-based options. Request a tailored quote.
Does patient or student data leave our environment?+
No. Inference runs in your Azure OpenAI, AWS Bedrock or GCP Vertex tenant. Logs, prompts and evals stay in your environment; ALIS runs the control plane, not the data plane.
Managed IT vs. break-fix — what's the difference?+
Break-fix reacts after problems and bills per incident. Managed IT prevents them with 24/7 monitoring and proactive patching on a predictable subscription — clients see ~99.9% uptime and ~35% lower operating cost.
What are Kari's Law and RAY BAUM'S Act?+
Kari's Law requires direct 911 dialing and on-site notification on multi-line systems. RAY BAUM'S Act requires a dispatchable location with every 911 call. ALIS configures every VoIP deployment for both.
Which technology stack do you use?+
AWS, Azure, Google Cloud; LLMs, RAG and agents; PostgreSQL, MongoDB, Kafka, Kubernetes; React, Angular, .NET, Java, Python, Flutter; Salesforce, ServiceNow, SAP, Epic, Cerner, athenahealth.
Where are you located? Do you work remotely?+
Chicago HQ at 10 S. Riverside Plaza, Suite 875, and New York at 330 E 38th St, Suite 34B. We serve clients across the US and internationally, including R&D work in India and trials across 500+ global sites.
What is the specialty contact lens lab platform?+
A unified CRM and Production OS for labs making sclerals, ortho-K, RGPs, hybrids and custom soft lenses — connecting doctors, profilometry scans, consultation, lathe production, QA and billing in one data model.
Glossary
- Managed IT services
- Outsourced IT operations on a subscription: monitoring, helpdesk, patching, backup, incident response.
- HITRUST
- Certifiable framework combining HIPAA, NIST, ISO and PCI for healthcare data security.
- Zero-trust architecture
- Every user and device is verified for every request, inside or outside the network.
- RAG
- Retrieval-augmented generation: grounding AI answers in your own documents at query time.
- Ambulatory surgery center (ASC)
- Outpatient, same-day surgical facility, typically Medicare-certified and AAAHC/AAAASF/TJC accredited.
- CCaaS
- Contact center as a service — Genesys, Five9, Amazon Connect, NICE CXone.
- SIEM / SOAR
- Platforms that aggregate security telemetry, detect threats and automate response.
- Scleral lens
- Large rigid lens that vaults the cornea and rests on the sclera; for irregular corneas and dry eye.
Let's build what's next
Set up a discovery call. We'll schedule it within 48 hours.
Leave with an architecture and risk review, a roadmap outline, and a direct line to an ALIS solutions engineer.
Talk to a human+1 773.245.1947→
Alternate line+1 312.961.0198→
Emailinfo@alistechnology.com→
Chicago HQ
10 S. Riverside Plaza, Suite 875
Chicago, IL 60606 New York
330 East 38th St, Suite 34B
New York, NY 10016
10 S. Riverside Plaza, Suite 875
Chicago, IL 60606 New York
330 East 38th St, Suite 34B
New York, NY 10016
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