Get The IT Support in Chicago You Need in Less Than 30 Minutes
Why choose ALIS Technology for IT support in Chicago?
Spend less time waiting for IT support thanks to our 30-minute or less response time average
Get the help you need whenever you need it because our support technicians are available 24/7
Reduce your IT spending by 5% or more by reducing the number of technical difficulties you face
Be sure that all of our recommendations work since we always revisit resolved issues for quality assurance
Discover why over 5,500 end-users have given us a 98.9% average customer satisfaction rating
Request a Quote for our IT Support Services in Chicago, IL
About ALIS Technology
Our mission is to manage IT systems, not react to recurring issues. That’s why we train our support team to dig into the root of every issue so it doesn’t happen again.
Partners That Trust Our IT Support Services
Enterprise-Grade IT Support in Chicago for SMBs
Certified Technicians
ALIS Technology employs a team of Microsoft-certified support technicians with over 40 years of combined IT experience.
Monthly Health Reports
We’ll provide a comprehensive system performance overview each month so you can fully understand our support’s effectiveness.
Tailored Pricing
We strategically tailor our service pricing based on each client’s unique needs. Choose from individualized packages or fixed services as it best suits your business.
Featured Chicago IT Support Services
As your user base expands, your number of support tickets will inevitably rise. This increased volume can lead to longer response times and decreased user satisfaction.
At ALIS Technology, we provide managed IT support services designed specifically to address this issue.
By outsourcing your IT support to us, you benefit from our expert team’s capability to manage and significantly reduce ticket volumes through comprehensive root-cause analyses that ensure issues do not reoccur.
Plus, with more hands on deck, you’ll be able to address more requests in less time.
Managing complex projects without a detailed plan often results in misaligned strategies and inefficiencies.
At ALIS Technology, we specialize in providing structured project planning.
Our approach includes creating detailed road maps that align your strategies with expected deliverables, ensuring clarity and cohesion throughout the project lifecycle.
Furthermore, our customized reports offer tailored insights that enhance your ability to make informed decisions and track progress effectively.
According to 98% of surveyed business leaders, just 1 hour of network downtime costs $100,000. That means that when network issues occur, you need someone who can resolve them quickly.
That’s why ALIS Technology offers a 60-minute resolution guarantee.
Our average resolution time is much lower, but we also want to be absolutely certain that you’ll get back to business as soon as possible.
So, we guarantee that any network downtime won’t last any longer than it needs to.
Transitioning to cloud technology is only the beginning. Post-migration, many organizations face the challenge of navigating and resolving cloud-based technical issues that can impede their operational efficiency.
At ALIS Technology, our support extends well beyond the initial cloud setup.
We also provide ongoing, post-migration support to ensure you can fully utilize your cloud environment without disruptions.
With our dedicated support, you’ll experience fewer interruptions and better performance from your cloud infrastructure.
21% of SMBs lack a disaster recovery plan and do not back up their data. This gap exposes them to severe risks in the case of data loss.
You don’t have to be in that situation. With ALIS Technology, you’ll receive a comprehensive online backup service tailored to protect your critical data.
Our solution ensures that your essential information is always secure and easily recoverable, even during unexpected incidents.
Additionally, our disaster recovery plans outline clear steps for quick recovery so you can maintain business continuity.
How Our Chicago Computer Support Stands Out
60 Min.
IT issue resolution guarantee for common problems.
30 Min.
Or less actual average IT issue resolution time.
24/7
Professional IT support service availability.
We Set Your IT Support Up For Success
An IT support team that relies on a knowledge base of best practices to solve your issues is good for efficiency.
However, if that knowledge base is only best practices, and doesn’t include your needs, you could end up with IT solutions that don’t truly work.
That’s why ALIS Technology utilizes a unique 7-day client onboarding process that ensures your IT support is set up for success.
During this process, we identify your key pain points through detailed network and security assessments.
Using these insights, we will outline a clear, actionable implementation plan and inform our support team about your unique needs.
As a result, you can enjoy hyper-tailored IT support services that contribute to your long-term success!
ALIS Technology
Chicago Tech Support Provider
222 W Ontario St Ste 230,
Chicago, IL 60654
Our Other IT Services in Chicago
Case Studies:
Comprehensive IT and Infrastructure Implementation for Educational Institution
A mid-sized Chicago university successfully modernized its campus infrastructure to improve student experiences and operational efficiency.
Read Case StudyComprehensive IT and Infrastructure Implementation for Outpatient Surgery Center
A Chicago surgery center enhanced efficiency and patient care with advanced IT.
Read Case StudyIT Support in Chicago: Frequently Asked Questions
Alongside our managed IT services and support, ALIS Technology provides:
- VoIP services
- Website development
- Web hosting
- Data management
- Facility development planning
- Paging systems
- Audio/video technology
- Online scheduling & eVisit hosting for healthcare
This comprehensive range of service offerings means you don’t need to juggle vendors to receive complete technology support.
ALIS Technology can provide support for a variety of operating systems. This includes physical, server, mobile devices, and workstations. We can also assist with Windows or Apple devices if your organization uses a mix of OS systems.
IT support refers to the broad range of services providing assistance with technology products such as computers, phones, printers, and software applications. IT support teams can include technical support, maintenance, troubleshooting, and software upgrades.
On the other hand, an IT helpdesk is a focused point of contact within IT support where users get assistance with their IT issues. A helpdesk often manages requests and resolves problems as a first point of interaction, using a ticketing system to track user requests.
ALIS Technology is a B2B IT support provider. That means that we generally do not provide IT support for personal devices. The only exception is when your personal device is a BYOD device that is connected to one of our current clients’ networks.
Our IT support is just for our current clients. If you’re already an ALIS client and need technical assistance, call us at 312.386.7860 or email us at info@alistechnology.com. If you are not yet a client, you may reach out to us at the same number or email address to begin your onboarding process.
Enjoy 1 Month of Free IT Support in Chicago With a 36-month Contract
Seasoned Support Professionals: Work with an established IT support company with a record of helping Chicago businesses for over 20 years.
Network Reliability: ALIS Technology guarantees 99.9% network uptime when you work with our team for network maintenance and support.
Wi-Fi Maintenance: Our support team can manage and assess your Wi-FI connection to ensure seamless connectivity for all employees.
EMR Support: Clients in the healthcare industry can count on ALIS Technology for HIPAA-informed support technicians to troubleshoot EMR systems.
Start Today: If you’re still unsure if our IT support is right for your business, we’ll provide a free 30-minute consultation to get you started!
Request a Quote for Tech Support in Chicago, Illinois
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